FREQUENTLY ASKED QUESTIONS

FAQs
WHERE ARE YOU BASED?
We are located in Nirimba, on the Sunshine Coast, Queensland.
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CAN I PICK UP MY ORDER?
Definitely! All single tier orders can be picked up from our home studio in Nirimba.
We will make sure your order is securely packed and we will have detailed instructions to give you for cake care. To ensure the safety of your order during transport, we suggest placing it in the passenger side footwell or trunk of your vehicle. Please be mindful of the temperature in your vehicle and always keep the air conditioning on high during the journey to avoid a melting cake! We cannot be held responsible for any damage that occurs during transportation.
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DO YOU OFFER DELIVERY?
Yes, we do offer delivery, subject to availability.
All two tier cakes must be delivered by C&O to take the stress away!
If you would like a delivery quote, please include the delivery address in your order form.
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HOW FAR IN ADVANCE CAN I PLACE MY ORDER?
We accept bookings up to 8 months in advance. The earlier you place your order, the better, so you don't miss out on your date!
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WHAT IS THE PAYMENT PROCESS?
To secure your booking with Cocoa and Oak, a 30% non-refundable deposit of the total amount is required at the time of booking. This deposit confirms your order for the selected date. The remaining balance is due three weeks prior to the pick-up or delivery date, unless otherwise agreed. You can also choose to pay in full upfront at the time of booking. All payments are made via direct bank transfer. Details of account for payment will be provided on your invoice.
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DO YOU OFFER ALLERGY-FRIENDLY OR VEGAN CAKES?
Unfortunately, no. We do not offer these options.
Our kitchen handles a variety of ingredients, which means that our cakes and sweet treats may contain traces of common allergens such as wheat, peanuts, tree nuts, shellfish, eggs, milk, dairy products, fish, soy, sesame, lupin, and sulphites.
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DO YOU USE FONDANT?
All of our cakes and cupcakes are iced with either buttercream or ganache.
Small items for the cake may be made using fondant.
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​CAN THE FLORIST PLACE THE FLOWERS
We prefer to place the flowers so we can customise to your requested design and truly make a signature Cocoa and Oak cake.
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CAN’T FIND YOUR QUESTION?
Please contact us and we will be happy to help!